As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business. Building a long-lasting relationship with our clients is our number one priority.
Rich is a native Ohio resident and established the Volan Insurance Agency in 1999. He has been in the insurance industry for over 25 years and has experience as both a captive agent and as an independent agent. Rich established the Agency to incorporate his education, skills, beliefs, and background into his own agency within the independent insurance market.
Don Hertvik is an Executive Affiliate of Volan Insurance. Don has been in the insurance industry for over 35 years of insurance and securities experience. Don has merged his longtime business with Volan Insurance in order to continue the excellent service that his clients have come to expect. Don works with Rich in managing the day to day operations.
Katelyn has been with the agency since 2015. She is integral to the day to day operation of the agency. A graduate of Valley Forge High School, she specializes in assisting customers in both the personal and commercial areas of business. Katelyn is anxious to expand her knowledge and increase her ability to provide the best customer service possible. She is adept at answering customer inquiries and using her terrific personality in expanding our marketing programs.
Kailie became a member of our team in 2018 and obtained her property & casualty insurance license in June, 2019. She is a graduate of Olmsted Falls High School and has continued her education at Tri-C. She seems to have a permanent smile which encourages the rest of us keep smiling throughout the day.
Although relatively new to the business, Kailie has expanded her knowledge and is providing excellent customer service in assisting our client base in both personal and commercial aspects of the business.
Emily is the latest addition to Volan Insurance, and we are truly delighted to have her. She comes to us with previous agency experience in the insurance industry and has a property & casualty insurance license. Emily comes with a nice balance of office experience along with customer service credentials, which makes her a nice fit for our agency. She has a strong desire to make a difference and help others and has completed volunteer work in Nepal. Emily is an outstanding young lady and looks forward to servicing our clients.